Has anyone had problems opening the Battery Software tool V1.03. I was able to download the program, and open the tool, however no data is available even though the Cat 6 cable is connected to my USB port. Thanks
top of page
Forum
HOME / FORUM
To see this working, head to your live site.
Comments (6)
Commenting on this post isn't available anymore. Contact the site owner for more info.
bottom of page
Yep, same problem. Created vanilla Win10 VM with all the latest patches. Driver installs okay but RuiXUtools.exe dies when I try to run it. No error.
Already disabled everything in Windows Defender for the executable, no difference.
Found some logs in Event viewer tho. Looks like a .NET permissions problem? Tried running it as Administrator, no help.
Log Name: Application
Source: .NET Runtime
Date: 4/6/2025 6:06:06 PM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-2F2OBIP
Description:
Application: RuiXUTools.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.UnauthorizedAccessException
at System.IO.__Error.WinIOError(Int32, System.String)
at System.IO.Directory.InternalCreateDirectory(System.String, System.String, System.Object, Boolean)
at System.IO.Directory.InternalCreateDirectoryHelper(System.String, Boolean)
at System.IO.Directory.CreateDirectory(System.String)
at WindowsFormsApplication1.Form_TestHD.InitTestCondition()
at WindowsFormsApplication1.Form_TestHD..ctor()
at BMS_TOOL.Form_TieTaTest..ctor()
at WindowsFormsApplication1.Form1..ctor()
at WindowsFormsApplication1.Program.Main()
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2025-04-07T01:06:06.8465072Z" />
<EventRecordID>1624</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DESKTOP-2F2OBIP</Computer>
<Security />
</System>
<EventData>
<Data>Application: RuiXUTools.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.UnauthorizedAccessException
at System.IO.__Error.WinIOError(Int32, System.String)
at System.IO.Directory.InternalCreateDirectory(System.String, System.String, System.Object, Boolean)
at System.IO.Directory.InternalCreateDirectoryHelper(System.String, Boolean)
at System.IO.Directory.CreateDirectory(System.String)
at WindowsFormsApplication1.Form_TestHD.InitTestCondition()
at WindowsFormsApplication1.Form_TestHD..ctor()
at BMS_TOOL.Form_TieTaTest..ctor()
at WindowsFormsApplication1.Form1..ctor()
at WindowsFormsApplication1.Program.Main()
</Data>
</EventData>
</Event>
Yes, I've installed the driver--still no luck opening the program. Thanks
Have you installed the driver? You can send your detailed questions to this email address：techsupport@ruixubattery.com